• DEMO
  • Sharing Files from the Service Desk

    For any request being managed by the Service Desk there may be the need to include files or documents to help progress that request. This may include anything from log files or work orders for use by the Service Desk teams or providing manuals and help documentation for a customer to download. An important part of this is controlling who you are sharing these files with.

    When attaching a file or document to a request there are options to control who will have visibility of that file. When providing documentation or manuals to the customer, simply changing the visibility level will allow that customer to download and view the file from the Hornbill Service Portal. When attaching documents containing technical details or sensitive information, simply elevate the visibility so that only the Service Desk can see and use the file.

    Categories

    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...