• DEMO
  • Service Subscriptions

    Service owners can easily provide access to services through the Service Subscription.  Service Subscriptions allow you to make a service available to users, teams, departments, divisions, an entire organisation or external customers.  Support staff are provided with automatically filtered lists of services based on the user that they are supporting.  Users accessing Service Manager’s Self Service will be able to view and raise requests about their Services.

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    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.