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  • Service Subscriptions

    Service owners can easily provide access to services through the Service Subscription.  Service Subscriptions allow you to make a service available to users, teams, departments, divisions, an entire organisation or external customers.  Support staff are provided with automatically filtered lists of services based on the user that they are supporting.  Users accessing Service Manager’s Self Service will be able to view and raise requests about their Services.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...