• DEMO
  • Service Manager Integration with a Workspace

    One of the great things about having apps that can be installed on a collaboration platform is the ease of integration between the different features.  

    Service Manager offers easy to configure integration that allows for automated updates from a request to be published to a workspace as a post or a comment. 

    Using the BPM workflow,  a request can post different messages to a workspace as it progresses through its different stages.  This works particularly well when a request has been raised from a workspace post as a result of the discussion. 

    Categories

    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...