• DEMO
  • Searching the Service Portals

    The Hornbill Service Portal is a great place for users to access the services that they subscribe and to report issues or look for information about a particular service. However, it may sometimes be the case that the user doesn't know where to find the information that they are looking for.

    Hornbill provides a search feature that will let the user quickly locate information, requests, issues, and FAQs relating to all the services that they are subscribed to using natural language searches. From the search results the user can easily access this information including the single click ''Me too'' option on known issues to be listed as an impacted user.

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    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.