• DEMO
  • Searching the Service Portals

    The Hornbill Service Portal is a great place for users to access the services that they subscribe and to report issues or look for information about a particular service. However, it may sometimes be the case that the user doesn't know where to find the information that they are looking for.

    Hornbill provides a search feature that will let the user quickly locate information, requests, issues, and FAQs relating to all the services that they are subscribed to using natural language searches. From the search results the user can easily access this information including the single click ''Me too'' option on known issues to be listed as an impacted user.

    Categories

    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...