• SDI Awards Finalist - Best implementation of an ITSM solution


    In partnership with our customer, Aylesbury Vale District Council, Hornbill is delighted to announce that we have been chosen as finalists in the category of “Best Implementation of an ITSM Solution” at the SDI’s IT Service and Support Awards.

    The Award celebrates the outstanding achievements of vendors who have provided service excellence from start to finish in the implementation of their service desk solution, ensuring customer's organisational objectives and visions are met.

    “We decided to enter this award because we believe that Collaborative ITSM has the potential to change the industry”, said Gerry Sweeney, Hornbill’s CEO.

    “AVDC’s IT team were brave enough to embrace a next generation approach and a solid partnership was required to meet the challenging 30-day deadline. It was a clean finish to the project, with no baggage or additional work to complete at the end. It was fantastic to hear that Adam Haylock and the service management team received recognition and that the work was showcased within AVDC as a shining example of how to run an agile project.”

    AVDC’s Service Delivery Manager, Adam Haylock, said “So far the best part of the process was hearing our customers say that they are looking to IT as a source of inspiration, innovation and customer service, and that they’re looking to replicate what our team has achieved throughout the rest of AVDC’s business.”

    The winners will be announced at the SDI IT Service & Support Awards dinner at the Hilton Metropole, Birmingham on April 12th 2016.

    Watch this video to learn more about Aylesbury Vale District Council's implementation.



    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...