• DEMO
  • Request List Home View

    Each individual support person can define what information they would like displayed when they first view their request list in Service Manager.  A quick selection of status, request types, teams, and filters followed by a click on the option to set your Home View will give you your start-up view which is presented each time you sign in to Hornbill.  In addition, after browsing around lists, and other requests, the Home button gives you a quick way to return to the information that is important to you with a single click.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...