• DEMO
  • Request List Home View

    Each individual support person can define what information they would like displayed when they first view their request list in Service Manager.  A quick selection of status, request types, teams, and filters followed by a click on the option to set your Home View will give you your start-up view which is presented each time you sign in to Hornbill.  In addition, after browsing around lists, and other requests, the Home button gives you a quick way to return to the information that is important to you with a single click.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...