• DEMO
  • Request Action Bar

    The request's Action Bar provides a number of options for updating an incident, problem, or a change. The Action Bar is conveniently  located at the top of the request for easy visibility and access.

    Actions include everything from collaborating with support staff to linking attachments, assets, and related requests.

    All actions are recorded in the request’s timeline, storing the type of action, who performed the action, and when it was done.

    Categories

    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...