• DEMO
  • Request Action Bar

    The request's Action Bar provides a number of options for updating an incident, problem, or a change. The Action Bar is conveniently  located at the top of the request for easy visibility and access.

    Actions include everything from collaborating with support staff to linking attachments, assets, and related requests.

    All actions are recorded in the request’s timeline, storing the type of action, who performed the action, and when it was done.

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    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...