• DEMO
  • Publishing Issues to the Customer Portals

    When issues occur that my affect your users, the Hornbill Service Portal is a great place to publish these issues and to also provide possible workarounds.

    Problem Records and Known Errors can be published to the portals with a simple click of a button. Customer facing descriptions of the issues can be added and workaround information included.

    Each customer has ability to action the "Me too" option if they are experiencing that issue. This connects their profile directly to the Problem or Known Error giving the Service Desk a view of the impact.

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    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...