• DEMO
  • Publishing Issues to the Customer Portals

    When issues occur that my affect your users, the Hornbill Service Portal is a great place to publish these issues and to also provide possible workarounds.

    Problem Records and Known Errors can be published to the portals with a simple click of a button. Customer facing descriptions of the issues can be added and workaround information included.

    Each customer has ability to action the "Me too" option if they are experiencing that issue. This connects their profile directly to the Problem or Known Error giving the Service Desk a view of the impact.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...