• DEMO
  • Publishing FAQs

    Providing answers to frequently asked questions, or FAQs, is a great way to offer self-help knowledge to customers on the Hornbill Service Portal.  Each Service has the option to create and publish documents which can be used for instructions or how-to videos on the questions most commonly asked of the Service Desk.  Not only does this help reduce the traffic directly into the Service Desk, but it gives a customer a place to visit again and again, whether it be to remind themselves how to do something or just to browse around for other helpful ideas.
     

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...