• DEMO
  • Publishing FAQs

    Providing answers to frequently asked questions, or FAQs, is a great way to offer self-help knowledge to customers on the Hornbill Service Portal.  Each Service has the option to create and publish documents which can be used for instructions or how-to videos on the questions most commonly asked of the Service Desk.  Not only does this help reduce the traffic directly into the Service Desk, but it gives a customer a place to visit again and again, whether it be to remind themselves how to do something or just to browse around for other helpful ideas.
     

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    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...