• DEMO
  • Progressive Capture Overview and Configuration

    The video provides a high level overview of Progressive Capture which is used in Hornbill Service Manager app for raising incidents, problems, and other request types.

    Recently added to the Progressive Capture is the ability to include an option to select a category when raising a new request. The new category option can be easily added using a graphical workflow tool.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...