• DEMO
  • Progressive Capture Overview and Configuration

    The video provides a high level overview of Progressive Capture which is used in Hornbill Service Manager app for raising incidents, problems, and other request types.

    Recently added to the Progressive Capture is the ability to include an option to select a category when raising a new request. The new category option can be easily added using a graphical workflow tool.

    Categories

    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...