• Posts and Workspaces from Hornbill Mobile

    The Hornbill Mobile lets you post questions or issues in workspaces where co-workers or the Service Desk can then help you get back on your way again.  When posting from Hornbill mobile, not only can you describe your issue, you can also provide a photo and your location.


    Posting to a workspace can allow you to reach out to co-workers and peers when you are having an issue, allowing them to feedback possible solutions or they may mention that they have the same issue.  Users of the Hornbill Service Manager app can also take these posts and their content and raise them as incidents so they can be managed as part of a process.


    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.