• Posts and Workspaces from Hornbill Mobile

    The Hornbill Mobile lets you post questions or issues in workspaces where co-workers or the Service Desk can then help you get back on your way again.  When posting from Hornbill mobile, not only can you describe your issue, you can also provide a photo and your location.


    Posting to a workspace can allow you to reach out to co-workers and peers when you are having an issue, allowing them to feedback possible solutions or they may mention that they have the same issue.  Users of the Hornbill Service Manager app can also take these posts and their content and raise them as incidents so they can be managed as part of a process.


    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...