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  • Feature Update - Personal Dashboard

    Often, people working on the Service Desk find themselves looking through long lists of potentially hundreds of requests. This presents them with the challenge of knowing where to begin and what has the greatest priority.

    A great way to help visualize these lists is by building Charts and then presenting them on a Personal Dashboard. The Personal Dashboard can quickly highlight areas needing attention. These charts might be based on the volume of high priority requests, service level breaches, requests without updates, and much more. With a glance over the Dashboard and single click on any section of a chart, you are instantly presented with the related requests and you are now ready to take action.

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    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...