• DEMO
  • Feature Update - Personal Dashboard

    Often, people working on the Service Desk find themselves looking through long lists of potentially hundreds of requests. This presents them with the challenge of knowing where to begin and what has the greatest priority.

    A great way to help visualize these lists is by building Charts and then presenting them on a Personal Dashboard. The Personal Dashboard can quickly highlight areas needing attention. These charts might be based on the volume of high priority requests, service level breaches, requests without updates, and much more. With a glance over the Dashboard and single click on any section of a chart, you are instantly presented with the related requests and you are now ready to take action.

    Categories

    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.