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  • Organisation Structure

    The organisation’s structure is the foundation to every business. The creation of divisions, departments and teams are the building blocks for any company to manage their staff and the running of the day to day operations. Hornbill lets you capture your Organisation’s structure so that it can be used by the Hornbill Apps for collaboration, automation, communications, and service operations.

    Once the organisation’s structure has been added to Hornbill, this feeds into everything from user profiles where you can see your co-worker’s department to applying Service subscriptions to different areas of the business within Hornbill Service Manager.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...