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  • Notifications

    Keeping up to date with everything going on around you is an important part of Hornbill. Hornbill Notifications make sure that you are made aware of authorizations, mentions, changes, and updates to all the things that are important to you.

    The Notification panel lets you view all of your personal notifications which may include anything from a document being updated or shared with your, new posts or comments being added to a workspace that you are following, or an authorisation that is awaiting your approval. The notifications can also be used to easily navigate to the source of the notification by using the provided links.

    Counters highlight the number of unread notifications. Counters can be seen on the notification icon or against the workspaces where new posts or comments have been made.

    If you are away from your desk or out of the office, the notification are also sent to the Hornbill Mobile App, so you are kept up to date where ever you are.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...