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  • Notification Settings

    While notifications are a great way to keep up to date, sometimes too much of a good thing takes away from the value. Hornbill gives you control of your notification, allowing you to fine tune them to just the right level. You can enable or disable all notifications for an individual workspace giving you that control to be kept up to date on the topics that are most important to you. In your profile you can adjust your notification levels to include likes, edits, assignments, follows, and much more.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...