• DEMO
  • News Feed

    This week's Feature Friday video takes a look at the Hornbill News Feed.

    The News Feed is a collation of all the activity streams that you are following. These activity streams can include Workspaces, Users' Buzz, incidents, problems, and changes in Service Manager, and more.

    The New Feed provides real time visibility of new posts and comments, making sure you have instant visibility of the updates made to the things that are most important to you.

    A Service Desk manager can follow the critical incidents to make sure they are always notified of the progress. A Change Manager may follow high priority changes so that they are kept up to date of the planning and release.

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    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.