• DEMO
  • News Feed

    This week's Feature Friday video takes a look at the Hornbill News Feed.

    The News Feed is a collation of all the activity streams that you are following. These activity streams can include Workspaces, Users' Buzz, incidents, problems, and changes in Service Manager, and more.

    The New Feed provides real time visibility of new posts and comments, making sure you have instant visibility of the updates made to the things that are most important to you.

    A Service Desk manager can follow the critical incidents to make sure they are always notified of the progress. A Change Manager may follow high priority changes so that they are kept up to date of the planning and release.

    Categories

    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...