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  • News Feed

    This week's Feature Friday video takes a look at the Hornbill News Feed.

    The News Feed is a collation of all the activity streams that you are following. These activity streams can include Workspaces, Users' Buzz, incidents, problems, and changes in Service Manager, and more.

    The New Feed provides real time visibility of new posts and comments, making sure you have instant visibility of the updates made to the things that are most important to you.

    A Service Desk manager can follow the critical incidents to make sure they are always notified of the progress. A Change Manager may follow high priority changes so that they are kept up to date of the planning and release.

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