• DEMO
  • Impact Assessments

    Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed.  But how do you decide which impact level to select?  

    Service Manager provides a great way of automatically determining the impact level to be applied.  Taking the guessing out of the hands of the user, they can be walked through a number of questions where each answer has a weighted value that contributes to the automatic selection of the impact level.  The results of the assessment are captured in the request along with the automatic application of the impact level.

    At any point after the assessment, if things change or a mistake is found, a reassessment of the impact can be completed.

    The assessments are managed as part of a Business Process which allows them to be presented to a user at any given point within the workflow.  When defining your workflow, you can easily select from any number of available assessments that you wish to present.

    Comments

    No Comments

    Categories

    Latest Posts

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...

    • Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

      2018-03-05 22:34:20
      Our Stories

      Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) explain how Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum.

    • Document Manager Plug-in for Service Manager

      2018-03-03 05:33:09
      Feature Friday

      One of the great things about apps on Hornbill is the synergy between them.  This video has a look at the Document Manager Plug-in that is provided to the different types of requests available within Service Manager...