• DEMO
  • Hornbill Service Portal

    This week’s video introduces the new layout for the Hornbill Customer and Service Portals. Users are presented with a visual and easy to navigate landing page, giving them quick access to their subscribed Services.

    This presentation of the Services lets a customer quickly see which Services have active requests against them, which Services have been reported as being impacted, and a nice Favourites option for quick access to the services they are most interested in. From any Service, a user has quick access to raise a new issue, submit a service request, or view existing requests that they have ongoing with the Service Desk.

    The Portals are highly configurable to create a look and feel that fits your needs. Without having to know HTML or CSS, an admin can easily hide or show different aspects of the portal, or change the text and colours of all the different elements.
     

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...