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  • Hornbill Reporting

    Hornbill’s reporting includes a number of options for constructing visual and informative displays of both historical and current information.  These features give you the opportunity to show trends over time and the up-to-date state of your Service Desk.  These options include Measures, Widgets, Dashboards, and Slideshows.

    A measure is a definable set of data that is sampled using frequencies such as daily, weekly, monthly.  You can specify the number of historical samples that are maintained which can then be used to build trend data and presented as scorecards or sparkline charts. Widgets are made up of measures, charts, data lists, and more.   These widgets can then be used to build up dashboards and a number of dashboards can be linked together to build a slideshow.

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    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
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      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.