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  • Hornbill Live Chat

    Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk.  From the Service Portal a customer can initiate a chat session with an agent.  In response, the agent can chat, send videos, transfer files and even have other co-workers join in the chat if more help is needed.  If an immediate solution is not available, simple raise a Service Manager request right from the chat session.

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    Latest Posts

    • Managing Organisations in Customer Manager

      2018-05-19 21:21:14
      Feature Friday

      Hornbill Customer manage provides a collaborative environment for managing your business to business customer relationships...

    • Searching for Requests in Service Manager

      2018-04-20 22:50:04
      Feature Friday

      Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger...

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...