• DEMO
  • Hornbill Live Chat

    Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk.  From the Service Portal a customer can initiate a chat session with an agent.  In response, the agent can chat, send videos, transfer files and even have other co-workers join in the chat if more help is needed.  If an immediate solution is not available, simple raise a Service Manager request right from the chat session.

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    Latest Posts

    • Searching for Requests in Service Manager

      2018-04-20 22:50:04
      Feature Friday

      Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger...

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...

    • Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

      2018-03-05 22:34:20
      Our Stories

      Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) explain how Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum.