• DEMO
    • By Peter Summers
    • In News Item
    • Posted 2016-11-17 07:22:16

    Hornbill highlights at the itSMF UK Conference

    The Hornbill team is looking forward to the itSMF UK conference next week.  It’s always a great event, but the speaker line-up for this year’s programme promises to deliver many excellent sessions.

    We’re particularly looking forward to the Keynote from Dr Sue Black OBE, author of the Amazon UK best-seller Saving Bletchley Park and the 7th most influential woman in UK IT according to Computer Weekly.  

    Our own Chief Evangelist, Patrick Bolger, will be pitching in with the itSMF UK Service Transition Special Interest Group to deliver a fast-paced session on Brilliant Service Transition on Monday Nov 21st 12:15-13:00.  Patrick will be taking the stage again on Tuesday Nov 22nd between 9:45-10:30 to deliver his main session “It’s time to rethink your ITSM”. His session will explain how IT groups can work in a modern, contemporary way to transform ITSM and meet the expectations of customers in the digital age.

    Pop by stand 14 to meet the Hornbill team and wish us luck at the awards dinner on Monday evening, as we’re finalists in the award for Service Innovation of the Year. We are facing stiff competition from EE and NTT Data, so we’ll be keeping our fingers crossed.  Whatever the result, it’s rewarding to be nominated by a customer and to be selected as finalists.  See you at conference.

    Categories

    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...