• DEMO
  • Hornbill Guest Access Portal

    The Guest Portal provides access to end users and customers to submit, review, and update issues with the Service Desk.

    Customers can view available services and submit requests against each service.

    Customers can view, update, and add attachments to their existing requests.

    Support staff can easily provide videos, images, and comments on each request, giving the customers the valuable information that they need to get them up and running as quickly as possible.
     

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    Latest Posts

    • Automating SLA Selection

      2018-01-13 04:50:56
      Feature Friday

      For each service that you offer, you may find that you need to provide multiple Service Level Agreements...

    • Security: Meltdown and Spectre

      2018-01-04 16:39:32
      Security

      Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware bugs allow programs to steal data which is currently processed on the computer.

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.