The Contacts provide a way to capture contact information for people that are external to your business. This may be used as a simple contact registry to record phone numbers or email address to providing an integration point to other Hornbill apps such as Service Manager where incidents and service requests can be raised against these contacts. Contacts can also be configured to allow access to the Hornbill Customer Portal.
Contacts can be easily created, updated, and searched for. Organization records can also be maintained to allow multiple contacts to be grouped under the organization they belong to.