• DEMO
  • Hornbill Contacts

    The Contacts provide a way to capture contact information for people that are external to your business. This may be used as a simple contact registry to record phone numbers or email address to providing an integration point to other Hornbill apps such as Service Manager where incidents and service requests can be raised against these contacts. Contacts can also be configured to allow access to the Hornbill Customer Portal.

    Contacts can be easily created, updated, and searched for. Organization records can also be maintained to allow multiple contacts to be grouped under the organization they belong to.

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    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...