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  • Hornbill Contacts

    The Contacts provide a way to capture contact information for people that are external to your business. This may be used as a simple contact registry to record phone numbers or email address to providing an integration point to other Hornbill apps such as Service Manager where incidents and service requests can be raised against these contacts. Contacts can also be configured to allow access to the Hornbill Customer Portal.

    Contacts can be easily created, updated, and searched for. Organization records can also be maintained to allow multiple contacts to be grouped under the organization they belong to.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...