• DEMO
  • Following Requests

    This week's Feature Friday video takes a look at following requests in Hornbill Service Manager.

    Following requests lets you keep up-to-date with the progress of requests that are important to you. This is a great feature for managers to keep on top of what is happening on high profile or major incidents.

    As updates are made to a request, these are made visible on the follower's Newsfeed. Followers also receive a notification to alert them of the update. Whether they are viewing Hornbill from their computer or using the Hornbill Mobile App, they will always be made aware of the latest updates.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...