• DEMO
  • Following Requests

    This week's Feature Friday video takes a look at following requests in Hornbill Service Manager.

    Following requests lets you keep up-to-date with the progress of requests that are important to you. This is a great feature for managers to keep on top of what is happening on high profile or major incidents.

    As updates are made to a request, these are made visible on the follower's Newsfeed. Followers also receive a notification to alert them of the update. Whether they are viewing Hornbill from their computer or using the Hornbill Mobile App, they will always be made aware of the latest updates.

    Categories

    Latest Posts

    • Searching for Requests in Service Manager

      2018-04-20 22:50:04
      Feature Friday

      Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger...

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...

    • Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

      2018-03-05 22:34:20
      Our Stories

      Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) explain how Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum.