• DEMO
  • FAQs for the Service Desk

    Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff.  During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers.  These FAQs can either be shared with customers on the portals or more focused technical FAQs can be created and only made visible to the support teams.

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    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
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      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
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    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...