• DEMO
  • Exporting from Service Manager

    The need to export data may range from grabbing a quick list of active requests that you need for a meeting, to extracting information that needs to be imported into another system.

    From the Service Manager request list, a user is able to define a view of the requests that they have access to, using searches, status selection, request types, custom views, or by team .  Any view defined on this list can then be exported to a CSV file quickly and easily.  Once your list is defined, the export option then lets you select from the available request list columns to be included as part of the export.

    Sometimes more specific information is required for your export.  Using the Reporting you can build detailed reports which include options for both viewing and exporting the information to a CSV file.

     

    Categories

    Latest Posts

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...

    • SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

      2017-09-08 08:40:13
      Spotlight

      We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...