• DEMO
  • Defining Request Actions Per Service

    An important part of Hornbill Service Manager is ease of use and user friendly interfaces. In order to keep a clean look and feel, Service Manager works toward only showing the things that you use and tries to keep your desktop clear of clutter.

    One of these areas that can be customized are the Actions that are available for your requests. These settings are applied on a Service by Service bases so that each Service Owner can determine what types of available actions are applicable for the teams supporting that service.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...