• DEMO
  • Customer Feedback on Incidents and Requests

    In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented with a star rating and configurable questions to gather information on how well you are performing as a Service Desk.

    Unique Feedback questions can be constructed for each Service including a number of different types of prompts including single and multi-line text responses, drop down selections, check box groups, button lists, and a simple star rating.

     

     

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...