• DEMO
  • Customer Feedback on Incidents and Requests

    In Service Manager, we have provided some new additions to our Customer Feedback feature. On closure of a request a customer can now be presented with a star rating and configurable questions to gather information on how well you are performing as a Service Desk.

    Unique Feedback questions can be constructed for each Service including a number of different types of prompts including single and multi-line text responses, drop down selections, check box groups, button lists, and a simple star rating.

     

     

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    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...