• DEMO
  • Creating User Accounts

    There are a number of ways to create accounts to enable your users to securely sign-in to Hornbill.

    Hornbill Administration starts off with the ability to manually create a single user account where the details can be set on an individual basis. Options such as regional information and security roles can be allocated during the creation of each user.

    Users can also be imported through the simple uploading of a CSV file. Templates to build your CSV file can be downloaded directly from Hornbill Administration. Once you have your CSV file populated you are only a couple of clicks away from having all of your users ready to sign-in.

    User account creation can also be fully automated using the combination of Single Sign-on and Auto Provisioning. Single Sign-on enables the use of SAML authentication and your preferred security provider, such as Active Directory Federated Services (ADFS), to manage Hornbill authentication. With Auto Provisioning enabled, a user's account is automatically created the first time a user accesses Hornbill provided they have been successfully authenticated by your security provider. The end result being a hands free and secure method to user account creation.

    Categories

    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...