• DEMO
  • Creating Unique Incident Forms Per Service

    For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would like to capture and record.

    The Service configuration makes it easy to change the available fields for the different request types that are available for a particular service. This could be changing the visibility of existing fields or adding your own custom fields.

    Categories

    Latest Posts

    • Searching for Requests in Service Manager

      2018-04-20 22:50:04
      Feature Friday

      Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger...

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...

    • Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

      2018-03-05 22:34:20
      Our Stories

      Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) explain how Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum.