• DEMO
  • Creating Unique Incident Forms Per Service

    For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would like to capture and record.

    The Service configuration makes it easy to change the available fields for the different request types that are available for a particular service. This could be changing the visibility of existing fields or adding your own custom fields.

    Categories

    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...