• DEMO
  • Creating Unique Incident Forms Per Service

    For each Service that you define in Service Manager, the likelihood is that there will be a different set of required information that you would like to capture and record.

    The Service configuration makes it easy to change the available fields for the different request types that are available for a particular service. This could be changing the visibility of existing fields or adding your own custom fields.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...