• DEMO
  • Conversations

    Unlike Hornbill Workspaces which are more structured forums for collaboration, Conversations are private discussions between one or more of your co-workers. Similar to instant messaging, you can send a message directly to one of your co-workers who will be notified of the incoming message whether they are in the main Hornbill client or have the Hornbill Mobile app installed on their phone. At any point in the conversation you can add more participants into the conversation.

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    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...