• DEMO
  • Change Authorisations

    Authorisations can be easily added to any part of your Change Process. The Hornbill workflow designer puts you in control of your process, letting you decide when and who needs to authorise a change.

    Each authorisation can be set up to include one or more authorisers. When multiple authorisations are required you can set weighting levels to each authoriser giving a little extra authority to particular users or possibly setting a single overriding authoriser for those emergency changes.

    Depending on the outcome of the authorisation you can drive your workflow to take the appropriate action. Authorisations can also be set with an expiry time. If an authorisation is not completed within a set time frame, send a reminder or send the authorisation to another appropriate authoriser.

    Categories

    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...