• DEMO
  • Change Authorisations

    Authorisations can be easily added to any part of your Change Process. The Hornbill workflow designer puts you in control of your process, letting you decide when and who needs to authorise a change.

    Each authorisation can be set up to include one or more authorisers. When multiple authorisations are required you can set weighting levels to each authoriser giving a little extra authority to particular users or possibly setting a single overriding authoriser for those emergency changes.

    Depending on the outcome of the authorisation you can drive your workflow to take the appropriate action. Authorisations can also be set with an expiry time. If an authorisation is not completed within a set time frame, send a reminder or send the authorisation to another appropriate authoriser.

    Categories

    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...