• DEMO
  • Capturing Assets When Raising Incidents

    The Asset Capture allows for the selection of an asset during the raising of a request.

    The Asset Capture has two options for locating assets. The Customer's Assets option displays a list of assets used by the customer, allowing the support team to make a quick selection of the problem asset without having to search. Alternatively, the All Assets option provides a powerful and fast search to locate any available asset.

    An administrator can place the Asset Capture form at any stage of the Progressive Capture workflow to reflect how the support team wishes to collect the relevant information when raising a request. If the asset selection precedes the selection of a customer, only the All Assets search is available.

    Categories

    Latest Posts

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...

    • Hornbill Service Manager improves IT performance at the Victoria & Albert Museum

      2018-03-05 22:34:20
      Our Stories

      Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) explain how Hornbill Service Manager has delivered collaboration, agility and transparency to improve the value of service delivery across different business units at the Victoria & Albert Museum.

    • Document Manager Plug-in for Service Manager

      2018-03-03 05:33:09
      Feature Friday

      One of the great things about apps on Hornbill is the synergy between them.  This video has a look at the Document Manager Plug-in that is provided to the different types of requests available within Service Manager...