• DEMO
  • Capturing Assets When Raising Incidents

    The Asset Capture allows for the selection of an asset during the raising of a request.

    The Asset Capture has two options for locating assets. The Customer's Assets option displays a list of assets used by the customer, allowing the support team to make a quick selection of the problem asset without having to search. Alternatively, the All Assets option provides a powerful and fast search to locate any available asset.

    An administrator can place the Asset Capture form at any stage of the Progressive Capture workflow to reflect how the support team wishes to collect the relevant information when raising a request. If the asset selection precedes the selection of a customer, only the All Assets search is available.

    Categories

    Latest Posts

    • SPOTLIGHT: Northumberland County Council

      2017-12-11 12:41:19
      Spotlight

      From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.

    • Impact Assessments

      2017-12-02 00:59:54
      Feature Friday

      Capturing the impact of a change, an incident, or any other type of request can be crucial to determining how it is managed...

    • Creating Request Sub-statuses

      2017-11-20 04:59:33
      Feature Friday

      While working on an Incident Record you may want to provide a way to describe different scenarios that occur while this incident is open...