• DEMO
  • Automated Request Assignment

    To help distribute requests across the different members of a support team, Hornbill Service Manager can be set up to automatically allocate requests based on availability or through a round robin assignment.

    When basing automated assignment on availability, the current workload for each support person will be considered and the requests are assigned to those with the least number of requests.  The round robin assignment option cycles through each member of a team making sure each member is assigned a request before starting again.  All the automated assignments also check the status of the members of the team.  If anyone is away on holiday, or even just out for lunch the assignments will keep them out of the loop until they return.

    Categories

    Latest Posts

    • Managing Organisations in Customer Manager

      2018-05-19 21:21:14
      Feature Friday

      Hornbill Customer manage provides a collaborative environment for managing your business to business customer relationships...

    • Searching for Requests in Service Manager

      2018-04-20 22:50:04
      Feature Friday

      Hornbill's Service Manager offers a number of search features for locating requests held within Service Manger...

    • Project Manager Portfolio

      2018-04-14 02:46:24
      Feature Friday

      Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects.  Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top pr...