• DEMO
  • Automated Emails

    Email communication is a common method for keeping your customers up to date on the issues that they have reported to the service desk.  To ensure that this takes place during the different stages of an incident, automated email notifications can be added as part of the Business Process Workflow.  An automated email may be that initial communication to the customer letting them know that their incident has been raised or it could be getting that valuable resolution information to them to let them know that their issue has been fixed.  Automation not only frees up time for the support staff but it also keeps a level of consistency to when emails are sent and their contents.

    Categories

    Latest Posts

    • Hornbill iBridge for Linode

      2017-09-22 18:47:33
      Feature Friday

      Hornbill's iBridge is a great way to integrate with Linode, a cloud based solution for creating and managing virtual Linux servers...

    • Exactly Why do ITSM Vendors Lead with ITIL?

      2017-09-17 00:41:41
      Blog Posts

      The problem with niche markets like the ITSM space is there are different parties with different agendas and for the most part they are in direct conflict with each other...

    • Using WebHooks for Integration

      2017-09-16 18:23:16
      Feature Friday

      Web Hooks are a great way to integrate Hornbill with other applications. Web Hooks can send information to a HTTP Endpoint as soon as a record is created or updated, rather than relying on scheduled imports or the continually polling for data...