• DEMO
  • Adding File Attachment to a request

    Information from a file attachment can be an important part of investigating an issue. A screen shot can bring instant clarity to an issue or a log file can tell a story that could result in a quick resolve.

    File attachments can be added when you are initially capturing information about an issue, or after it has been raised as a request in Service Manager.
    Hornbill’s Progressive Capture workflow lets you easily add the option for file attachments as part of your request capture.

    Browse your computer for files or drag and drop them onto the attachment form. Enter a description against each file attachment to allow for easy identification by others.

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    Latest Posts

    • Locking Request Details

      2017-03-24 20:03:37
      Feature Friday

      This new feature allows the core details of the request to be locked down at a particular point within your workflow...

    • Resolving Linked Requests

      2017-03-17 21:19:54
      Feature Friday

      Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...

    • Hornbill Live Chat

      2017-03-11 06:27:15
      Blog Posts

      Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...