Information from a file attachment can be an important part of investigating an issue. A screen shot can bring instant clarity to an issue or a log file can tell a story that could result in a quick resolve.
File attachments can be added when you are initially capturing information about an issue, or after it has been raised as a request in Service Manager.
Hornbill’s Progressive Capture workflow lets you easily add the option for file attachments as part of your request capture.
Browse your computer for files or drag and drop them onto the attachment form. Enter a description against each file attachment to allow for easy identification by others.