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Our Stories (2)

Digital Transformation at Aylesbury Vale District Council

If you missed my last blog post, where I chat with Adam Haylock (Service Delivery Manager), Maryvonne Hassall (IT Strategy Manager) and Andrew Grant (CEO) about Enterprise Service Management and Collaboration at Aylesbury Vale District Council...


Award-winning IT transformation at AVDC

Although I regularly get to hear about improvements our customers have made, complete transformation of the IT organisation is less common. Five years ago Aylesbury Vale District Council (AVDC) was a traditional IT organisation, with complex...


Collaborative Service Management sharpens IT performance at Derby College

The feedback from happy Hornbill Service Manager Customers keeps flooding in.  This week I chatted with Derby College about their migration to Hornbill Service Manager.  Derby College had used Supportworks for 15 years and Steve Giller (Senior...


Claims Consortium Group goes live with Hornbill Service Manager

Getting feedback from customers is an important, and possibly the most satisfying part of my job.  Last week I spoke with Alex Walker, Project Coordinator at Claims Consortium Group about his experience of the selection process and going-live with...


Story: Migrated from HP Service Manager to Hornbill and went live in just 8 weeks!

I was delighted to receive a lovely email from one of our new customers today.  The organisation operates globally with about 330 people working in IT.  Previously they were using HP Service Manager which had limitations for them, they were keen to...