Service improvement is important to every organization, but it is critical to Great Ormond Street Hospital IT teams, as they support the fantastic people who look after poorly children. Our last blog post described how the IT teams at Great Ormond...
Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, delivering the widest range of specialist care of any children's hospital in the UK. It...
I visited the Victoria & Albert Museum recently to record a short video with Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) about their experiences of implementing Hornbill Service Manager. It was clearly a smooth experience,...
Crown Packaging is the leader in metal packaging technology and the number one producer of food cans and metal vacuum closures in the world. In 2017, the company celebrated its 125th anniversary and now operates in 36 countries, employing over...
Bird & Bird LLP is an international law firm, with over 1200 lawyers in 28 offices across Europe, the Middle East and Asia-Pacific, helping clients based in over 120 countries across the globe. The firm aims to be the number one law firm in the...
Engaged employees can help to drive a company's profits. If an organization has productive and satisfied employees, supported by effective service management processes, it has a higher chance of delivering better service to external customers. This...
Headquartered in the Netherlands, Panas offers innovative Cloud-based telephony solutions that enable small and mid-sized businesses to communicate more efficiently and cost-effectively. With telephony being such a critical and highly visible...
When the service desk team at West Suffolk NHS Foundation Trust faced the challenge of supporting e-Care, a major new patient records system, they chose Hornbill Service Manager, Hornbill’s cloud-based solution, to help them. Implemented a month...
If you missed my last blog post, where I chat with Adam Haylock (Service Delivery Manager), Maryvonne Hassall (IT Strategy Manager) and Andrew Grant (CEO) about Enterprise Service Management and Collaboration at Aylesbury Vale District Council...
Although I regularly get to hear about improvements our customers have made, complete transformation of the IT organisation is less common. Five years ago Aylesbury Vale District Council (AVDC) was a traditional IT organisation, with complex...
Hornbill is an innovator in business collaboration applications that help teams create content, share ideas and feedback and optimize operations to deliver better customer experiences.