Last week, in the first video of this series, Nick Brailsford, from South Yorkshire Passenger Transport Executive explained the build up to the COVID-19 lockdown, and the sterling efforts from IT teams to get everyone working from home. That period...
Last week, I wrote an article for ITSM.Tools and voiced my opinion on how COVID-19 might impact the future of ITSM. I received lots of comments about the article, including a couple from customers on LinkedIn. When I responded to these comments, I...
Service improvement is important to every organization, but it is critical to Great Ormond Street Hospital IT teams, as they support the fantastic people who look after poorly children. Our last blog post described how the IT teams at Great Ormond...
Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, delivering the widest range of specialist care of any children's hospital in the UK. It...
I visited the Victoria & Albert Museum recently to record a short video with Grant Fettis (Change Manager) and Chris Nutt (IT Service Desk Manager) about their experiences of implementing Hornbill Service Manager. It was clearly a smooth...
Crown Packaging is the leader in metal packaging technology and the number one producer of food cans and metal vacuum closures in the world. In 2017, the company celebrated its 125th anniversary and now operates in 36 countries, employing over...
Bird & Bird LLP is an international law firm, with over 1200 lawyers in 28 offices across Europe, the Middle East and Asia-Pacific, helping clients based in over 120 countries across the globe. The firm aims to be the number one law firm in the...
Engaged employees can help to drive a company's profits. If an organization has productive and satisfied employees, supported by effective service management processes, it has a higher chance of delivering better service to external customers. This...
Headquartered in the Netherlands, Panas offers innovative Cloud-based telephony solutions that enable small and mid-sized businesses to communicate more efficiently and cost-effectively. With telephony being such a critical and highly visible...
When the service desk team at West Suffolk NHS Foundation Trust faced the challenge of supporting e-Care, a major new patient records system, they chose Hornbill Service Manager, Hornbill’s cloud-based solution, to help them. Implemented a month...
Hornbill is an innovator in business collaboration applications that help teams create content, share ideas and feedback and optimize operations to deliver better customer experiences.
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