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Hornbill User Group (HUG) 2014

On the 18th March 2014 Hornbill Service Management hosted their annual User Group event, at the London Film Museum along London’s South Bank. With 200 customers in attendance, it was the largest HUG to date.   The packed agenda included customer...


Midcounties Co-operative finds a trusted mutual partner in Hornbill Supportworks

Using Supportworks, the Midcounties Co-operative can support more users with fewer resources. Initially implemented in 2004, to support ITIL best practice, Supportworks has helped the Co-operative IT Services team support massive growth in the...


Hornbill Appointed as Supplier of SaaS Services in G-Cloud 4

Hornbill Appointed as Supplier of SaaS Services in G-Cloud 4 November 8th, 2013 -- myservicedesk.com SaaS solution will offer best-practice IT service management suited to individual organisations needs Hornbill today announced that its cloud-based...


Hornbill Positioned in Magic Quadrant for IT Service Support Management Tools

Hornbill Positioned in Magic Quadrant for IT Service Support Management Tools October 31st, 2013 -- Hornbill Supportworks ITSM Enterprise evaluated based on completeness of vision and ability to execute Hornbill Service Management today announced...


Point to Point Adopts Hornbill's myservicedesk.com to Reap Benefits of SaaS Delivery and ITIL Best Practice

Point to Point Adopts Hornbill's myservicedesk.com to Reap Benefits of SaaS Delivery and ITIL Best Practice August 15th, 2013 -- SaaS ITSM solution offers improved freedom and flexibility both internally and for customers; with greater self-service...


Only 27% of Businesses Think IT Contributes to Strategic Business Objectives

Only 27% of Businesses Think IT Contributes to Strategic Business Objectives June 18th, 2013 -- Hornbill And Service Desk Institute Research Shows IT Still Not Aligned With Business Strategy. Businesses are still failing to see IT as a strategic...


The Hornbill team grows in 2013, the year of customer success!

The Hornbill team grows in 2013, the year of customer success! June 11th, 2013 -- The year to date: new starters and our 'Customer First' ethos taken to new levels In 2012 we were very proud to win the coveted SDI 'Supplier of the Year' award, voted...


Hornbill Announces Changes to myservicedesk.com, and Gives IT Service Management Teams a Reason to be Cheerful at the Service Desk & IT Support Show

myservicedesk.com now available in three options; with launch of initiative to win a free lifetime implementation of the SaaS ITSM application, myservicedesk.com PRO   Hornbill Service Management, winners of the SDI IT Supplier of the Year Award...


Visit Hornbill on Stand 300 at the Service Desk & IT Support Show

With just one week to go before the doors open for the Service Desk & IT Support Show (SITS13), Hornbill Team is getting ready for one of the most significant events in the ITSM calendar. Over 3000 visitors are expected through the doors at Earl's...


SThree embraces BYOD, powered by Hornbill's Supportworks

SThree embraces BYOD, powered by Hornbill's Supportworks April 15th, 2013 -- Enables users greater flexibility and access to services via BYOD SThree originally used a work management system developed in-house for its ITSM needs. As the company...