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Feature Friday

Hornbill iBridge For FreshBooks

As part of Hornbill's powerful Integration Bridge, an iBridge Connector for FreshBooks has been made available. Using a combination of the Hornbill KeySafe to securely store your FreshBooks credentials, and the automated Business Processes,...


FAQs for the Service Desk

Service Manager has extended it use of FAQs to help provide solutions for Service Desk staff.  During the processing of an incident, FAQs can be presented to support staff to help provide faster solutions for their customers.  These FAQs can either...


Authorisations on the Fly

Hornbill Service Manager has introduced a new feature that allows you to manually select authorizers for a request at a particular point in the process. This provides the flexibility for the owner of a request to determine the who needs to be...


Lock and Unlock Request Actions

Hornbill Service Manager introduces a great new feature that lets you lock or unlock request Actions, giving you greater control over your Workflow. The new BPM feature lets you decide exactly when you want each of the Actions to be available as you...


Menus, Bookmarks, and Keyboard Shortcuts

Hornbill has introduced a new menu for access to your installed applications, Administration, the Hornbill Community, and the Hornbill Wiki.  This menu has been designed to provide an improved layout for the ever increasing number of Hornbill apps....


Expressing Yourself in Collaboration

Collaborating with co-workers goes far beyond just typing messages back and forth. This video covers a number of options that you have available to you when collaborating in Hornbill to bring your collaboration to life. We have made it much easier...


Managing Releases

Hornbill has introduced some new features and functionality to help support your release management process.  Easily group together changes and other request types into a release package.  Have your release follow a defined process workflow to help...


Automating the creation of a new Service Request

The automation of the creation of a new incident or service request can be added at any point within a business process. It is sometimes required to delegate work to an other team or individual and for that work to have a process all of its own.  In...


Locking Request Details

This new feature allows the core details of the request to be locked down at a particular point within your workflow.  Keeping these details locked can be pivotal to supporting authorization decisions, ensuring that once approved the data does not...


Resolving Linked Requests

Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver. This video takes you through how to...