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Enterprise Service Management (ESM) is about modernizing your corporate service ecosystem so that day-to-day service transactions and support...
I see this explanation in one form or another everywhere. While it is true that many concepts in ESM have been proven and matured in the context of...
Why you need enterprise automation A fast pace of change is the key to business survival and success. In a global economy, competition has never been...
What is Enterprise Service Management? Every organization has its own service ecosystem—the collective set of all services that it provides to...
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