• DEMO
    • By Patrick Bolger
    • In Spotlight
    • 2018-07-30 13:48:31

    Spotlight - Toyota Motorsport GmbH

    Toyota Motorsport Group first implemented Hornbill’s on-premise Supportworks ITSM solution in 2008...


    • By Gerry Sweeney
    • In Spotlight
    • 2018-02-07 13:07:10

    SPOTLIGHT: Waltham Forest Council - Unified Enterprise Service Management

    Waltham Forest Council Head of IT Operations says "This has been one of the most straight forward implementations of a Service Management and Business Process Platform I have ever been involved with"


    • By Patrick Bolger
    • In Spotlight
    • 2017-12-11 12:41:19

    SPOTLIGHT: Northumberland County Council

    From the start of a 30-day trial, to live use in production within 9 weeks. Lee Mcdermott, Service Desk Team Lead, explains how Northumberland County Council implemented Hornbill Service Manager within a tight window, reducing costs and delivering ongoing ITSM improvements.


    • By Patrick Bolger
    • In Spotlight
    • 2017-11-08 13:34:23

    SPOTLIGHT: Great Ormond Street Hospital - IT Services supporting The Child First and Always

    Greg Fellowes, Service Support Manager at Great Ormond Street Hospital describes his experiences of setting up Hornbill Service Manager and bringing the service desk back in-house to deliver IT services that meet the needs of the hospital.


    • By Gerry Sweeney
    • In Spotlight
    • 2017-09-08 08:40:13

    SPOTLIGHT: To Microsoft System Center Service Manager and Back Again

    We had quite a few demos of different solutions over a short period and Hornbill stood out as it looked sleek and worked in the cloud MUCH faster than the on-premise solution we were using, the UI layout seemed to make sense straight away, it was intuitive...


    • By Gerry Sweeney
    • In Spotlight
    • 2017-09-07 12:10:53

    SPOTLIGHT: Leica Microsystems Unifies Global Service Management with Hornbill

    Leica had an implementation plan which involved my own team (approximately 30 analysts) piloting the application globally for a month or two before rolling out to our IT teams in Europe, North America and Australia, we then extended that to Japan, China and Korea.


    • By Gerry Sweeney
    • In Spotlight
    • 2017-08-24 13:47:23

    SPOTLIGHT: London Borough of Brent Embraces a Shared Service Culture

    We have worked with the team over at London Borough of Brent for a good number of years now. Back in 2016 they transitioned from an on-premise Supportworks deployment to Hornbill Service Manager in the cloud as their service management solution...


    • By Gerry Sweeney
    • In Spotlight
    • 2017-08-02 10:59:48

    SPOTLIGHT: Secure Trust Bank has Enterprise Service Management Success

    Dan at Secure Trust Bank said "I Kind of wish our Service Desk go live went horribly. As it stands it has gone really well with loads of other teams now interested in using Service Manager” read on to find out why he said that...

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