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New Hornbill SaaS Solution Now Available in G-Cloud 6

Hornbill Collaboration platform and Hornbill Service Manager application allow collaborative service management without boundaries

London, March 16 2015: Hornbill today announced that its cloud-based Hornbill collaboration platform and Service Manager application are available in the latest iteration of the UK government’s cloud procurement framework, G-Cloud 6, through the Digital Marketplace. The Hornbill collaboration platform enables public sector IT teams to communicate and share information in ways that are as familiar and easy as the popular consumer applications people use at home, yet as secure as any application within the walls of the organisation. At the same time, Hornbill Service Manager offers a shorter time to value, with a simpler and more intuitive way to adopt and deploy best practice through Collaborative ITSM.

“The growth of powerful, accessible and intuitive consumer applications has changed our perception about the technology we use at work,” said Gerry Sweeney, founder and CEO of Hornbill. “IT organisations that can provide the same ease of use and ability to communicate and share information in the workplace will quickly demonstrate value from best practice and tangible business benefits in terms of employee engagement and productivity. The Hornbill platform and Service Manager application blends effective principles from traditional ITSM best practice with innovative technologies to provide public sector organisations with a fresh and more agile approach to delivering IT Services to the organisation.”

G-Cloud 6 was launched on the 2nd February 2015, and is the latest iteration of the Government’s procurement framework that aims to simplify the way in which the UK public sector procures cloud services. Services are available through the Digital Marketplace in four lots: Infrastructure as a Service (IaaS); Platform as a Service (PaaS); Software as a Service (SaaS); and Specialist Cloud Services. Through the government approved Digital Marketplace, public sector organisation can buy cloud-based services ‘off-the-shelf’ simply and easily, removing the need for complex procurement processes and intermediaries.

The Hornbill platform allows users to share knowledge, ideas and expertise across the organisation, with exceptional mobile and collaboration capabilities that make it easier for people and teams to communicate and get work done. Powerful, easy to use business and productivity applications can be deployed at the click of a button. The Hornbill Service Manager application enables organisations of any size to modernise and invigorate their IT service management approach with tools that are built around collaboration and the way people actually work. The flexible cost model allows organisations to pick exactly what they need when they need it, and with the platform designed for ease of implementation, customisation and use, it’s never been simpler to modernise the service desk.

Numerous public sector organisations in central government, healthcare, local authorities and housing have seen the benefits of using Hornbill’s SaaS offerings. With Hornbill’s placement in the G-Cloud 6 and an innovative, free Switch-On service to get you up and running quickly, it has never been easier for public sector organisations to realise the value of truly innovative collaborative service management.

Hornbill’s collaboration platform and Service Manager are available through the Digital Marketplace immediately: for more information, including product details and costs, visit:

For more information on Hornbill’s Switch-On service, visit:


Gerry Sweeney

Written by Gerry Sweeney

Our CEO, Gerry Sweeney, founded Hornbill in 1995 and launched our very first product Supportworks, a Helpdesk tool used by IT teams. Gerry is an industry beacon for innovation, ensuring the Hornbill platform has the fastest release cycles to deliver the market with the latest in workflow automation, service management and collaboration.