Hornbill User Group (HUG) 2014
- Written by Gerry Sweeney
- on Mar 18, 2014
On the 18th March 2014 Hornbill Service Management hosted their annual User Group event, at the London Film Museum along London’s South Bank.
With 200 customers in attendance, it was the largest HUG to date.
The packed agenda included customer presentations covering hot topics such as; Self-Service, Service Catalog and Customizing Supportworks. A special Customer Keynote was delivered by Stephanie Lafourcade, IT Service Transition Manager at Clyde & Co. who shared their ‘Follow the sun’ journey of how they went from local to global, which also included a great recipe for French Onion Soup!
Gerry Sweeney, Hornbill Founder & CEO provided insight into the future developments of Supportworks and announced the upcoming launch of Hornbill’s Next Generation Collaboration Platform, which included a short preview demonstration of the new solution.
To add to the overall buzz, the day was rounded off celebrating customer success, by announcing the winners of the 2014 Hornbill STARS, Service Transformation Awards To Recognize Success, sponsored by industry partners, the Service Desk Institute.
To complement the day, and provide an extended opportunity to network with peers, there was a drinks reception and a chance to explore the museum and get photos taken with Star Wars props- C-3PO and R2-D2.
A great day was had by all.