Hornbill Blog

Hornbill Announces New Features for Hornbill Service Manager and Collaboration Platform

Business Application Users Gain New Ways to Work With Requests, Collaborate With Peers and Manage Tasks

London – August 07, 2014 – Hornbill today announced the latest updates to its Collaboration Platform and Service Manager collaborative ITSM application. Users can now view requests as easy-to-understand cards with My Boards, using simple drag-and-drop methods to aid management; use “@ mentions” to share information and conversations with peers faster and more easily; and create checklists to ensure ad-hoc tasks are completed correctly. Created through Hornbill’s Continuous Delivery development model, the features have been automatically delivered through the Hornbill Collaboration Platform and Hornbill Service Manager, giving users immediate access.

“At Hornbill, we are always looking to add even more to our products,” said Pete Summers, Chief Marketing Officer at Hornbill. “With the introduction of My Boards to Hornbill Service Manager, users can view and work with requests as cards on boards, which makes managing the service desk workload an even simpler process. We have also enhanced the Hornbill collaboration platform as a whole: giving users new ways to share information and join discussions, as well as more ways to customise their own task lists.”

As part of its ongoing Continuous Delivery model, Hornbill has added three new features for Service Manager and the Hornbill collaboration platform. These are:

My Boards: This is a unique feature among service management tools. Rather than simply listing requests and tickets, Hornbill Service Manager gives users the option to view them as cards that are grouped into columns based on the different stages of an organisation’s service management processes. ITSM managers can create multiple boards, each representing different service management viewpoints, which can be shared with the appropriate users. Cards can be moved between columns using a simple drag-and-drop functionality, making managing the service desk workload a simpler, easier-to-understand process.

Mentions: When taking part in a discussion, Hornbill Collaboration Platform users can add specific individuals outside their defined group using a Twitter-style “@ mention” – making it easier to share comments or information.

Task Manager: Hornbill has added fully customisable checklists to the Activities functionality within its Collaboration Platform, which can be tailor-made for ad-hoc tasks to ensure that all work is done in an organised and audited manner.

“Our aim is to consistently add new features to our products, so that we are always at the forefront of collaborative service management,” said Pete Summers. “By using the Continuous Development model we can be certain that our customers are never left behind.”

Hornbill Collaboration Platform and Service Manager, with all updates included, are available immediately. For more information, visit http://hornbill.com/

 

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