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  • Managing Releases

    Hornbill has introduced some new features and functionality to help support your release management process...


    Automating the creation of a new Service Request

    The automation of the creation of a new incident or service request can be added at any point within a business process...


    Locking Request Details

    This new feature allows the core details of the request to be locked down at a particular point within your workflow...


    Resolving Linked Requests

    Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...


    Email Routing Rule Templates

    Routing Rule Templates allow you to define default settings for requests that are automatically raised from an incoming email using our Routing Rule feature...


    Controlling Request Assignments

    This new feature allows you to control who is available for request assignment.  There may be cases where a manager or other user would like to be part of a team but they would like to make sure that no requests are assigned directly to them...


    Using Task Checklists in a BPM Workflow

    Using Checklists within a task is a great way to manage key aspects of a task that need to be completed...


    Service Manager Integration with a Workspace

    One of the great things about having apps that can be installed on a collaboration platform is the ease of integration between the different features...


    Portal Access to Organization's Requests

    When supporting external organizations there is often a primary contact or manager that requires access to not just their own requests, but all the requests that have been raised by the different contacts within their organization...


    Email Routing

    Hornbill's Email Routing allows you to create rules to automatically process incoming emails.  The processing of an email may be as simple as directing it to a particular folder within a Shared Mailbox or using an operation to automatically raise a Service Manager Incident...

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