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  • Lock and Unlock Request Actions

    Hornbill Service Manager introduces a great new feature that lets you lock or unlock request Actions, giving you greater control over your Workflow...


    Menus, Bookmarks, and Keyboard Shortcuts

    Hornbill has introduced a new menu for access to your installed applications, Administration, the Hornbill Community, and the Hornbill Wiki...


    Expressing Yourself in Collaboration

    Collaborating with co-workers goes far beyond just typing messages back and forth. This video covers a number of options that you have available to you when collaborating in Hornbill to bring your collaboration to life...


    Managing Releases

    Hornbill has introduced some new features and functionality to help support your release management process...


    Automating the creation of a new Service Request

    The automation of the creation of a new incident or service request can be added at any point within a business process...


    Locking Request Details

    This new feature allows the core details of the request to be locked down at a particular point within your workflow...


    Resolving Linked Requests

    Whether it be incidents linked to a problem, a problem linked to a change, or a change linked to some service requests, having the ability to resolve or close these in a single action can be a huge time saver...


    Hornbill Live Chat

    Hornbill's Live Chat provides a great way for customers and end users to get in touch with the Service Desk...


    Email Routing Rule Templates

    Routing Rule Templates allow you to define default settings for requests that are automatically raised from an incoming email using our Routing Rule feature...


    Controlling Request Assignments

    This new feature allows you to control who is available for request assignment.  There may be cases where a manager or other user would like to be part of a team but they would like to make sure that no requests are assigned directly to them...

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