Shared Services - delivering more with less
Shared services based on Hornbill's Enterprise Support Platform provide efficiency benefits, enabling service improvement and savings between IT departments and other service functions, or across different organisations. For public sector departments driven by government austerity measures or commercial organisations seeking to maximise the use of their resources, a shared service model can both improve service and drive down costs.
|Local & Central
|Supportworks can meet Local and Central Government requirements for Freedom Of Information requests, standard IT Helpdesk or ITIL-compatible IT Service Management as well as shared services across organisations or functional departments.|
A shared service model centred on a single enterprise service platform enabling consolidation and collaboration is visualised in the diagram below. Service desk requirements across the public sector from central government to blue light organisations are met, offering possibilities of more efficient sharing arrangements between departments and geographies.
Read the white paper "Shared service, a vision of 2012: delivering more for less".