Supportworks ITSM - Comprehensive
IT Service Management
Supportworks in Retail
The Consolidated Service Desk -
An Achievable Goal?
White Paper (pdf)
Service Management for Retailers
Supportworks can provide solutions for the common service management requirements of Retailers, whether for a standard IT Helpdesk, ITIL implementation, Customer Service, Complaints or shared service desks across departments.
Supportworks offers the flexibility to realise measurable benefits through consolidation of service desks on its Enterprise Support Platform, while a cost-effective path to full ITIL adoption can start at the standard IT Helpdesk template and develop via the ITIL-compatible Supportworks ITSM.
Service Management Solutions for Retail
Single service infrastructure for multiple support desks.
Economies of scale from service technology consolidation.
Flexible path to ITIL adoption.
Core ITIL disciplines included as standard.