Independent Review of Supportworks
by Ray Smyth, Published April 2004, Support World
Product Review (pdf)
Helpdesk and ITIL software for Insurance
Insurance organisations are under severe and often very public pressure to reduce costs while maintaining or improving customer satisfaction levels.
Supportworks is a highly configurable and cost-effective IT and Customer Service solution built on processes that will give you both control and efficiencies.
Cost effective IT Service Management
ITIL processes out-of-the-box for cost-effective & rapid deployment.
Low ongoing administration costs with self-customization and reduced professional services requirement.
PinkVERIFY™ certified, single ITIL solution including CMDB.
Core ITIL disciplines included as standard.
Platform flexibility for shared department services and virtual teams.
SelfService facility available to allow customers to check the status of service inquiries on-line.
Trevor Clements, IT Systems Manager, Towergate Partnership:
"With Supportworks ITSM we now have improved management of our IT environment. Towergate Partnership has seen exponential growth by acquisition over the last few years and with this we have more staff and also many more niche trading platforms to support.
As a large company we require enterprise-scale infrastructure and toolsets like Hornbill's solution. Supportworks ITSM enables us to both support staff with system problems and plan any changes with careful resource allocation, minimizing the impact upon users and the business."
Keith Brewer, IT Support Manager, Chubb Insurance:
"The latest upgrade has enabled us to embrace best practice methodology in our processes. It's a great example of one of the ways Supportworks ITSM has allowed us to deliver the benefits of ITIL to the business."