Supportworks in the Health
- NEP Shared System Group deploys ITIL-compatible Supportworks ITSM Enterprise from Hornbill to streamline service requests from NHS customers
- Wirral Health Informatics Service achieves Service Desk Accreditation with Hornbill's Supportworks ITSM
- Anglia Support Partnership aims for National Service Desk Accreditation with Hornbill's Supportworks ITSM
- South Manchester University Hospital supports NPfIT Registration Authority with Hornbill's Supportworks
- University Hospital of South Manchester to Extend Service Desk Facilities with Hornbill's Supportworks ITSM
- Humber Mental Health Teaching Trust Selects Supportworks ITSM to Provide Centralised IT Support for Two Primary Care Trusts and a Mental Health Trust.
Supportworks ITSM - Comprehensive
IT Service Management
Healthcare and the NHS National Programme for IT (NPfIT) - Connecting for Health
Hornbill has worked with many NHS bodies to provide a range of proven IT Service Management solutions that enable you to quickly and easily participate in the National Programme for IT.
Healthcare customers benefit from a specially built service management application that is based on Hornbill's certified ITIL compatible Supportworks ITSM solution. Supportworks ITSM Connecting for Health is a pre-configured application that can be implemented at your site with just a few days' effort, enabling you to fast-track participation in the NHS National Programme for IT (NPfIT). The pre-configured solution includes full support for the CFH Minimum Data Set (MDS) and "seamless ticketing" electronic integration to your Local Service Provider (LSP) all out-of-the-box.
Hear what our customers say about the solution
"As a Trust we needed an IT Service Management System that would enable us to implement ITIL 'Best Practice' yet be flexible enough for us to adopt and adapt and with an open architecture to allow interfacing with existing systems. Supportworks delivered all the functionality we required, including Seamless Ticketing, complex SLA support and integration with existing Trust systems, all at a very affordable price. Call volumes have increased by 30% since CRS went live and with the Connecting for Health (CfH) minimum data requirement Incidents now take longer to log. Without Supportworks ITSM there is no way that we could have managed this increase in call volumes. "
IT Service Support Manager
at Buckinghamshire Hospitals NHS Trust (BHT)
How can Hornbill help you?
For NHS Trusts We can provide you with a fully ITIL-compatible solution deployed in just days with full support for the CfH (Connecting for Health) Minimum Data Set, the automation and reporting of contractual SLAs as well as full electronic integration (via OTI) to your Local Service Provider (LSP), giving you significant and ongoing cost savings by reducing your dependency on the National Service Desk.
For Primary Care Trusts We can provide you with an entry-level IT Helpdesk solution to start you on the right path with electronic integration into the National Service Desk. When you are ready, we can seamlessly migrate you to a fully ITIL-compatible solution deployed in just days with full support for the CfH (Connecting for Health) Minimum Data Set, the automation and reporting of contractual SLAs as well as full electronic integration to your Local Service Provider, reducing your dependency on the National Service Desk.
Our Healthcare Service Management Solutions are pre-configured with profiling information and reporting capability relating to all of the major applications being deployed by the NHS under the National Programme for IT.
We provide a more cost effective, compatible service management solution as an alternative to what may seem to be the only option being offered to you by your Local Service Provider (LSP).
We can work with LSPs for seamless ticketing integration.
We help you adopt ITIL Best Practice for service delivery without forcing you to change everything you currently do; from day one, you can adopt ITIL at your own pace.
We help you migrate to Supportworks ITSM from your existing solution, ensuring that your new solution will "interface" with your LSP enabling your participation in the National Programme for IT.
We provide full integration with other tools your current application is not able to easily integrate with allowing you to get the best from your current assets.
We provide the historic and near real-time strategic, tactical and operational reports you need to ensure that you have the measurements and KPI reporting needed to comply with the requirements of your LSP and the National Programme for IT.