Additional Information
Related documents
Supportworks in the Health
Service
Brochure (pdf)
Success stories
Related news
- NEP Shared System Group deploys ITIL-compatible Supportworks ITSM Enterprise from Hornbill to streamline service requests from NHS customers
- Wirral Health Informatics Service achieves Service Desk Accreditation with Hornbill's Supportworks ITSM
- Anglia Support Partnership aims for National Service Desk Accreditation with Hornbill's Supportworks ITSM
- South Manchester University Hospital supports NPfIT Registration Authority with Hornbill's Supportworks
- University Hospital of South Manchester to Extend Service Desk Facilities with Hornbill's Supportworks ITSM
- Humber Mental Health Teaching Trust Selects Supportworks ITSM to Provide Centralised IT Support for Two Primary Care Trusts and a Mental Health Trust.
Other documents
Supportworks ITSM - Comprehensive
IT Service Management
Brochure (pdf)
Service Management with the
Human Touch. Embracing the ethos of customer focused
service.
White Paper (pdf)
NHE Magazine, Making smart work
of tracking smart cards at South Manchester NHS
Foundation Trust
Article (pdf)
Healthcare and
the NHS National Programme for IT (NPfIT) - Connecting for
Health
Hornbill has worked with many NHS bodies to provide a range of proven IT Service Management solutions that enable you to quickly and easily participate in the National Programme for IT.
Healthcare customers benefit from a specially built service management application that is based on Hornbill's certified ITIL compatible Supportworks ITSM solution. Supportworks ITSM Connecting for Health is a pre-configured application that can be implemented at your site with just a few days' effort, enabling you to fast-track participation in the NHS National Programme for IT (NPfIT). The pre-configured solution includes full support for the CFH Minimum Data Set (MDS) and "seamless ticketing" electronic integration to your Local Service Provider (LSP) all out-of-the-box.
Hear what our customers say about the solution
"As a Trust we needed an IT Service Management System that would enable us to implement ITIL 'Best Practice' yet be flexible enough for us to adopt and adapt and with an open architecture to allow interfacing with existing systems. Supportworks delivered all the functionality we required, including Seamless Ticketing, complex SLA support and integration with existing Trust systems, all at a very affordable price. Call volumes have increased by 30% since CRS went live and with the Connecting for Health (CfH) minimum data requirement Incidents now take longer to log. Without Supportworks ITSM there is no way that we could have managed this increase in call volumes. "
IT Service Support Manager
at Buckinghamshire Hospitals NHS Trust (BHT)
How can Hornbill help you?
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For NHS Trusts We can provide
you with a fully ITIL-compatible solution deployed in just days
with full support for the CfH (Connecting for Health) Minimum Data
Set, the automation and reporting of contractual SLAs as well as
full electronic integration (via OTI) to your Local Service
Provider (LSP), giving you significant and ongoing cost savings by
reducing your dependency on the National Service Desk.
For Primary Care Trusts We can
provide you with an entry-level IT Helpdesk solution to start you
on the right path with electronic integration into the National
Service Desk. When you are ready, we can seamlessly migrate you to
a fully ITIL-compatible solution deployed in just days with full
support for the CfH (Connecting for Health) Minimum Data Set, the
automation and reporting of contractual SLAs as well as full
electronic integration to your Local Service Provider, reducing
your dependency on the National Service Desk.
Our Healthcare Service Management Solutions are
pre-configured with profiling information and reporting capability
relating to all of the major applications being deployed by the NHS
under the National Programme for IT.
We provide a more cost effective, compatible
service management solution as an alternative to what may seem to
be the only option being offered to you by your Local Service
Provider (LSP).
We can work with LSPs for seamless ticketing
integration.
We help you adopt ITIL Best Practice for service
delivery without forcing you to change everything you currently do;
from day one, you can adopt ITIL at your own pace.
We help you migrate to Supportworks ITSM from
your existing solution, ensuring that your new solution will
"interface" with your LSP enabling your participation in the
National Programme for IT.
We provide full integration with other tools your
current application is not able to easily integrate with allowing
you to get the best from your current assets.
We provide the historic and near real-time
strategic, tactical and operational reports you need to ensure that
you have the measurements and KPI reporting needed to comply with
the requirements of your LSP and the National Programme for
IT.
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